How to send feedback or complaint ?

     Walk-in

Visit the OSDS or DPAC Office to record your feedback.

      ONLINE

Email:

pac.sdocarcar@deped.gov.ph

or access the Link Below or QR Code below

Carcar City Division 

Client Satisfaction Measurement (CSM)

The Client Satisfaction (CSM) tracks the customer experience of government offices. Your feedback on your recently concluded transaction will help this office provide better service. Personal information shared will be kept confidential and you always have the option to not answer this form.

ANTI-RED TAPE AUTHORITY

PSA Approval No. ARTA-2242-3

Click to Start or Scan QR Code

      PHONE

You may call our DPAC Office at (032) 340-1401

        SMS

You may send your feedback via Text through our DPAC SMS number 09772437172

How feedback is processed:

 
 1. For feedback coursed through the office of the OSDS or DPAC, feedback shall be recorded and referred to the concerned  office/s with a request to address the feedback. Any action undertaken shall be communicated by the concerned office/s directly to client, CC: PAAC

 

2. For feedback sent directly to the concerned office, feedback shall be recorded and addressed directly by the concerned office and communicated to the client.

 

HOW A COMPLAINT IS PROCESSED:

 
Upon receipt of the complete information and/or documentation, the office personnel designated to receive the complaint shall record the concern on the database and inform the client of the next steps to be undertaken to resolve the issue and how the resolution shall be communicated to the client.

Contact Information of 8888, ARTA, and CSC-CCB:

8888:   Call or Text 8888 | 

              Visit https://8888.gov.ph

ARTA:  Call 0969-257-7247 or 0928-690-4080

              Email: complaints@arta.gov.ph

Civil Service Commission – Contact Center ng Bayan (CSC-CCB):

               Call 1-6565 or Text 0908-881-6565              

               Visit: https://contactcenterngbayan.gov.ph/contact-us